We completely support the mechanical integrity of our StopWatt device. If our equipment does not fulfill the electrical stabilization requirements of your residence, we offer a transparent product return process.
Buyers have exactly 60 days from the delivery confirmation date to open a refund request. To qualify for a full reversal of charges, the hardware must be in flawless working order and placed inside its original product packaging.
To acquire an official merchandise return authorization, please contact our support department through the channels below:
Our specialists will issue a dedicated Return Merchandise Authorization (RMA) tracking code along with transit steps. Shipments sent back to our centers without an approved RMA file cannot be identified by our logistics staff.
As soon as our receiving team verifies the returned hardware, we will send an electronic notification. Validated reimbursements are credited back to your original source of payment. Please consider that card networks usually require 5 to 10 business days to clear the funds onto your statement.
The buyer bears full accountability for all postage fees needed to transport the physical device to our facility. All original fulfillment charges recorded during your initial transaction remain entirely non-refundable.
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